Reservation Management
Quality Control
Whether you book a trip through an online booking tool or with one of our advisors, our mid-office system will perform a quality control scan on that reservation, including:
- Low fare
- Preferred air, car, and hotel suppliers
- Policy compliance
- Credit card information
- Frequent flyer numbers
Our advisors follow up when a reservation does not pass the quality control scan.
Unused Ticket Utilization
Unused airline tickets that aren’t later utilized represent a significant amount of travel spend waste in most organizations. Expecting travelers or your travel manager to keep track of their unused tickets isn’t feasible. So, we offer automated unused ticket tracking that keeps your travel manager and travelers aware of any outstanding tickets that should be utilized. Unused ticket reports are delivered to your travel manager, while unused ticket messaging is displayed during the online booking process. Furthermore, when reservations are booked through our travel advisors, they work to utilize the unused tickets as well.
Continuous Rate Check
With travel suppliers adjusting their rates several times daily, it’s important to be able to monitor those price fluctuations to ensure your travelers always receive the lowest price for their itinerary. With our Continuous Rate Check (CRC) technology, we monitor all of your travelers’ reservations and if the price drops, we rebook it at the lower cost.
Policy Compliance
Adherence to your travel policy is key for meeting your cost-savings goals, but sometimes policy compliance can be a challenge. We can work with your team to set alerts during the booking process, whether through the online booking tool or with one of our agents, to advise travelers if the bookings are in or out of policy. Furthermore, pre-trip authorizations can be configured to be sent to managers for approval of trips outside of the travel policy, as well as reporting that identifies out-of-policy reservations.
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Whether you are a new or existing client, we are committed to providing you excellent customer service.