Traveler Support

Peace of mind and convenience for your school’s travelers

A hassle and stress-free travel experience helps your travelers have a more productive trip, whether they’re attending a conference or an athletic team is traveling across the country. That is why we provide each of your travelers and your institution the support and technology required to address any obstacles they may encounter on their journeys.

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Tier 2 Support CONNECT CARE

Tier 2 Support

Sometimes your travelers will require assistance outside of regular business hours during the course of their travels. To meet their needs, we offer 24/7/365 tier 2 assistance. Our tier 2 assistance team is comprised of experienced travel advisors with access to your travelers’ itineraries and have the ability to make changes to their reservations. Our tier 2 advisors will also be familiar with your school’s travel policy in order to help your travelers make the best decision when choosing among various trip options.

CONNECT

With our mobile travel solution, CONNECT, your institution’s travelers can quickly use text messaging to make or change reservations, receive flight disruptions before they derail a trip, and easily chat with our higher education advisor time live. In short, CONNECT makes travel easy and is a service offering with Travel Leaders / Destinations Unlimited.

CARE

When your school’s travelers are on the road, you’ll want to be sure you have a way of notifying them if a critical event takes place in their vicinity, as well as providing them with a quick and easy way to contact your risk management department or a family member if they find themselves in an emergency. Our CARE travel risk management solution accomplishes this. Through the CARE mobile app, travelers can receive critical event alerts, communicate with their school’s risk management department, and request assistance.

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    • Nick and I want to let you know that we’ve been extremely pleased and thankful to work with Laura Clark. She is working with us on two vacations and I referred my mom to Laura, and she is also working with her on international travel in October.

    She’s been so kind and flexible with changes we’ve had to make and someone I will continue to refer to others. I want you to know that she’s an outstanding person and travel agent. 😊

     

    Thank you!
    Cristiane

    “It has been an enlightening experience working with Travel Leaders / Destinations Unlimited. Looking forward to a long partnership.”

    Shari B.
    American Enterprise Group, Inc.

    Our experience with Travel Leaders has been most satisfactory. Organizing 20+ short-term study abroad trips per year can be challenging, but Travel Leaders has helped us immensely through their assistance with group travel, changing itineraries, and comparing airline prices. They are always honest and quick to respond to our ever-changing needs, and give us the peace of mind which allows us to focus less on logistics and more on our students.

    Anna
    Cornell College

    “I can’t tell you how excited I am to have this switch completed. I had three travelers that needed new flights booked and I gave up on our current agency as the agent was horrid. Patti jumped right in and took care of everything in less than 15 minutes! I appreciate Travel Leaders / Destinations Unlimited jumping in and helping out even before the official start of our agreement with you. She truly saved two major events for us!”

     

    Kristi C.
    GreatAmerica Financial Services

    Angie Pope and Destinations Unlimited helped us plan our dream wedding and trip to Hawaii! Angie’s professionalism and knowledge of travel and Hawaii made our trip extra special! She even put us in touch with a local Maui wedding planner that helped us plan our dream destination wedding with ease! We would recommend her and DU to everyone!

    Carrie

    We recently went to Disney and booked with Kelsey at Travel Leaders/ Destinations Unlimited. She was super friendly and helpful. Always willing to answer questions. Made traveling to Disney with two kids much easier!

    Cassie

    THANK YOU TO LOREY! I booked a trip to Mexico for my 50th birthday and used Lorey’s guidance and expertise to help me and it was AMAZING!! She made sure all the details were taken care of and she checked other tour companies to make sure we got the best deal, and she did it all on short notice! I highly recommend using Travel Leaders/ Destinations Unlimited and specifically Lorey to book your next trip, you won’t be sorry!!

    Dana

    Destinations Unlimited boasts a knowledgeable and friendly staff that works to ensure their customers experience a safe and exciting vacation. They helped my wife and I plan a fun and relaxing honeymoon. We would both recommend them to other vacationers!

    Kyle

    I can’t tell you how excited I am to have this switch completed. I had three travelers that needed new flights booked and I gave up on our current agency as the agent was horrid. Patti jumped right in and took care of everything in less than 15 minutes! I appreciate Travel Leaders / Destinations Unlimited jumping in and helping out even before the official start of our agreement with you. She truly saved two major events for us!

    Kristi
    GreatAmerica Financial Services

    Lisa helped us in a huge way get off the island and home as all flights were cancelled and shut down. Almost were stranded there! Thank god for Lisa!

    Hunter

    I wanted to let you know that we received the refund for our trip. Thank you again for all your help cancelling our trip, Laura. We will most certainly be trying again as soon as the world gets back to normal. Stay healthy!

    Joe

    My association with Lorey and Travel Leaders / Destinations Unlimited began a number of years ago after I wanted to plan a vacation with my sons. A very good friend recommended that I make an appointment with Lorey through her agency and from that time on, Lorey has been a very integral advisor regarding trip agendas. When family, actually, over the years re-located, I kept on traveling to visit them and discovered new destinations with friends, too. Lorey was, definitely, a key component with her experienced background, enthusiasm, travel tips and details that were ideal for particular destinations. She is so appreciated as a travel agent and as a friend as well.

    Connie

    Lorey has always helped us with finding the perfect accommodations and plans for our vacations. In the summer of 2014, we met our niece in Italy and traveled to Venice and Rome. For a weekend, we flew to Czech Republic to meet a brother and his wife and stayed in a fabulous hotel. That trip was a juggling act for a travel agent, and Lorey figured it out! When we wanted to take a guided tour of Ireland and do London on our own, Lorey was able to make the contacts we needed to make it happen! We booked a cruise out of Boston. Lorey found a wonderful hotel within walking distance of Faneuil Hall. We trust her judgement implicitly and would not think of making travel arrangements with anyone else!  She is our travel angel! We feel so blessed to have her in our lives and have recommended her to others who needed travel guidance.

    Patty & Terese

    I would like to take the opportunity to share my experience with Travel Leaders / Destinations Unlimited.  I have planned my vacations with Travel Leaders / Destinations Unlimited for many years and will continue to do so because of the people working there. I have always dealt with Lorey Heiar because she is like dealing with family. Lorey has gone the extra mile to suit our needs and has given me examples of trips that would work for us, mainly on cruise vacations. I will continue using Lorey at Travel Leaders / Destinations Unlimited because she and the company have proven to me that my money was well spent on our cruise vacation. I am looking forward to when we can travel again.

    Bob

    Our travel agent Aimee Langlas who is employed by Travel Leaders / Destinations Unlimited was so helpful in helping us plan our Alaskan Cruise. Our daughters surprised us with the Norwegian Alaskan Cruise for a Christmas gift. Aimee helped our daughters get this wonderful cruise booked then helped us with planning the rest of the trip. Unfortunately Coronavirus hit and we had to cancel our cruise. Aimee has helped us rebook the cruise and ended up getting us fantastic perks that we would never have known about if we hadn’t of gone through the travel agency. We are looking forward to our cruise in another year.

    Cyndy & Curtis

    Laura Clark has been our travel agent for many years. She is very detailed and easy to work with. We come up with a couple of places we might want to go to and before we know it, we have a trip to together and away we go on a great adventure. She knows what Diane and I like to do, which makes it easy when it comes to different things that get booked into our trip. Laura does a great job for us. What an asset to us and her company. We can’t wait to go on another trip with Laura at the steering wheel. Thank you Laura!!!

    Rick & Diane

    Thank you Laura Clark with Travel Leaders / Destinations Unlimited. Without your expertise we would not feel comfortable traveling around the world. Your guidance has given us some Unforgettable memories. Thanks again – wouldn’t go anywhere without you.

    Barb

    I have a passion for travel. From Africa to Alaska, from Costa Rica to a Russian River Cruise, I have enjoyed many trips. My trip to Italy was just a perfect trip and Laura Clark at Travel Leaders/Destinations Unlimited helped to make it so. From airline tickets to train passes, from our Venice hotel room overlooking those famous canals, to our private driver in the Amalfi Coast, Laura provided us a once in a lifetime adventure. Her expertise and knowledge made the experience extra special. Let Laura make your dream vacation a reality.

    My motto in life:  Enjoy Life, this is a not a dress rehearsal!

     

    Kellie

    Monkeys and Toucans and Sloths, Oh My! What an amazing adventure I had in Costa Rica with Travel Leaders / Destinations Unlimited’s Aim for Costa Rica group trip. Host Aimee planned and hosted the perfect vacation. I really appreciated how Aimee’s meticulous planning resulted in a stress-free and safe environment for our group. Aimee provided a wide-range of optional activities and was always available to answer questions and provide information. As an added bonus, Aimee and co-host Eddie are caring and fun-loving people and I treasure all the laughs and memories from this trip. Costa Rica was a 5-STAR vacation in every respect and I can’t wait for my next adventure with Aimee.

    Pat

    We had no idea a local travel company could be so professional, knowledgeable and helpful in assisting us in our adventure travel. Aimee Langlas has coordinated the trip of a lifetime to Peru and has taken care down to the smallest detail. She researches, plans and coordinates making our needs and wants her top priority while also demonstrating flexibility in changing plans. Aimee is always accessible… before, during and after a trip. She planned our daughter and son in law’s spectacular Italian honeymoon, and took care of accommodations for them when a wildfire forced the evacuation of their hotel. Aimee is enthusiastic about travel and coordinates trips as if she were traveling herself. We give high praise and five stars to Aimee and Travel Leaders/Destinations Unlimited.

    Mark & Eadie

    “We have been using Travel Leaders / Destinations Unlimited for over five years and their level of service has not changed since our first day together. The staff is always professional, knowledgeable, and responsive to our company needs and trends. The management staff stays on top of all processes and maintains an up-to-date knowledge of the industry. Travel Leaders / Destinations Unlimited in Cedar Rapids has truly far exceeded our expectations in all aspects and we hope to continue a long relationship together.”

    Travel Manager, ePlus, inc.

    “With a significant number of people in our organization traveling at any given time (many in that group travel weekly), it is essential for us to have a partner we can trust to help us coordinate the many facets involved with travel. Travel Leaders / Destinations Unlimited is that essential partner for Lil’ Drug Store Products. Prompt response times, expertise in all areas of travel, including international travel, and friendly staff, are just a few of the reasons we chose Destinations. We could not do all we do without them!”

    Shannon M.
    Executive Assistant, Lil’ Drug Store Products

    The Travel Leaders / Destinations Unlimited staff is professional, friendly, and smart when it comes to helping our staff plan their business travel. We are so pleased with the reports (general and custom) that we can review at any time. The reports allow us to monitor our travelers, expenses, and budgets.

    Patty P.
    Vice President, The Stanley Foundation

    “I wanted to send you both an email and let you know how much I enjoy working with Lannette on all of my travel arrangements.  I’ve had an insanely busy schedule in the last 2 months and have constantly annoyed Lannette for assistance.  She is always available, willing to help, and has made my life 100 times easier when it comes to travel.  Lannette is awesome at what she does and we are so lucky to have her as a resource at Stamats.”

    Aaron B.
    Client Executive Digital Marketing Services, Stamats

    “I just spoke with Amy and she was able to help me. I just wanted to send a quick note to let you know what a great experience it was to work with her!!! It was so easy, and she was very accommodating. I wish all firms I deal with had such awesome customer service!!! Tell her thank you again from me.”

    Laura P.
    Director, Fee Based Marketing, Cambridge Investment Research

    “Working with Gabrielle Estel on our first trip to another continent was an absolute pleasure.

    She is responsible for making this trip to Egypt the best trip my family has ever taken. She was super patient, knowledgeable and kind throughout the planning process. Gabrielle was always there to take my calls before our departure on this elaborate trip. We were a little nervous that everything would work out as planned. The trip was flawless, and Gabrielle made that possible. I called her often during planning and she was always there to answer her phone and she did so cheerfully. My wife and two children had a wonderful time. The resort in Cairo and Luxor were beautiful. The private tour guides were prompt, very accommodating and knowledgeable. The private tour was the best decision we made.

    Next time we plan a trip, we will be calling Gabrielle for sure!”

    “We track all of our operating expenses closely, so having Travel Leaders / Destinations Unlimited provide us with reporting and analytics around our T&E is really helpful to keep us within budget and identify savings opportunities.”

    Glen J
    President, Ready Wireless

    Designed by Maudience – Iowa Digital Marketing Agency