Account Management and Traveler Support

Expert Guidance for Achieving Your Travel Program Goals

Your Travel Leaders / Destinations Unlimited account manager will be your point person, watching over your travel program, continuously assessing your program to ensure that you’re on track to meet your goals, and adjusting course if changing conditions require it. For your road warriors, they’ll be supported by our corporate travel advisors and will come to know them by name. We take a personal approach that our clients appreciate and their travelers know that we always support them and serve as their advocates when they’re on the road.

Travel Policy

Your corporate travel policy is the foundation of your travel program and guides your employees to make travel purchasing decisions that benefit both them and your organization. It’s a good idea to take the time to make sure that your travel policy is written to best serve your needs. Your account manager will work with you to learn about your company’s culture, your preferred suppliers, your savings goals, and more, and then help you craft a travel policy that meets all of your travel program stakeholders’ needs.

Goals and Strategy

Whatever your travel program goals are, your account manager will show you how you can achieve them. We believe in working with you to develop attainable goals (savings, service, supplier, etc.) and detailing the steps it will take to get there. It may involve supplier negotiation, traveler compliance, or booking tool configuration, but wherever you want to be, we’ll show you how to get there.

Account Reviews

A detailed analysis of your travel program will be performed by your designated account manager and will be communicated to your organization in your account reviews. Changes in the travel industry and their effect on your program, new savings opportunities, goals trend analysis, strategy review, and client feedback are just a few of the topics that will be covered.

Corporate Travel Advisors

In addition to supporting your online booking tool needs, we also offer the services of our corporate travel advisors to book your employees’ trips. For those itineraries that require a little more help putting together or for those travelers that prefer the personal touch of an experienced advisor, our team is the best to consult with.

Tier 2 Support

We understand that sometimes your employees will require assistance outside of regular business hours during the course of their travels. To meet their needs, we offer 24/7/365 tier 2 assistance. Our tier 2 assistance team is comprised of corporate travel advisors with access to your travelers’ itineraries and have the ability to make changes to their reservations. Our tier 2 advisors will also be familiar with your company’s travel policy in order to help your employees make the best decision when choosing among various trip options.

Click here for a quick reference sheet on our tier 2 offerings.

Video – Partner Perspective

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